If you have more than one row of errors appearing in your event log, handle each one separately by clicking on each row and examining the error. If that’s still not working, the get back in touch with BCT Support for assistance.
If that still doesn’t work, double check that your customer number was entered correctly on the Indicator Download page.
You may need to log out of TradeStation and back in again for TradeStation to recognize your customer number. Once you authenticate your customer number, try re-enabling the indicator (change its Status to On in the Format/Analysis Techniques dialog), and perhaps refreshing the chart to see if it’s now showing your indicator. Remember to click the authenticate button. To assure you’re getting the correct number, you can double-click on the customer number in the Help/About dialog to select it, click CTRL+c to copy it (or right-click/copy), and then paste the copied customer number into the box on the indicator download page. You can find your customer number in TradeStation using the menu selection, Help/About. Then find the box where you can enter your customer number, and carefully enter your TradeStation customer number into the box and click the Authenticate button just to the right.
To resolve this type of error, go to the BCT Indicators download page, and select the indicator creating the error - in this case, MQ Trend. It also lists the study that is having the problem, in this case, MQ Trend, and the last row shows the reason why MQ Trend is not working, stating “You are not authorized to use this analysis technique.” This means that TradeStation isn’t recognizing your Customer Number as being authorized to run MQ Trend. It provides the workspace that the chart is within (the name has been removed in this image). In this case, selecting the top “User runtime error” reveals the Event Details, showing that the error occurred on the 5 minute Gold futures chart. You can select each row in the top section to view the details about the selected row’s error. In the Events Log, you may see several rows of errors at the top.
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